Privacy Policy

At Tundra Tide, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website, services, and interact with us.

1. Information We Collect

We may collect information about you in several ways, including when you book an adventure, subscribe to our newsletter, request information, or participate in surveys.

1.1 Personal Identification Information

• Contact Data: Name, email address, phone number, physical address.
• Demographic Data: Age, gender, nationality, emergency contact information.
• Financial Data: Billing address, payment method details (processed securely by third-party payment processors).
• Health Data: Relevant medical conditions or dietary restrictions necessary for tour safety and accommodation.

1.2 Non-Personal Identification Information

We may collect non-personal identification information whenever you interact with our Site. This may include the browser name, the type of computer, and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Collected Information

Tundra Tide collects and uses your personal information for the following purposes:

• To Process Transactions: To book and manage your adventure tours and related services.
• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order, as well as to respond to inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For Safety and Emergency Preparedness: To ensure the safety of our participants during expeditions.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

5. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your data:

• The right to access, update, or delete the information we have on you.
• The right to rectify any inaccurate information we hold about you.
• The right to object to our processing of your personal data.
• The right to request restriction of the processing of your personal data.
• The right to data portability.
• The right to withdraw consent at any time where Tundra Tide relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [email protected].

6. Changes to this Privacy Policy

Tundra Tide has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page, and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

7. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Tundra Tide
187 Cedarview Drive, Suite 300
Banff, Alberta, T1L 1A1, Canada
Phone: (403) 678-9012
Email: [email protected]

Last updated: October 26, 2023